COVID-19 Credit Union Updates

At First General Credit Union (FGCU), the health and well-being of our members, team members, and community is our top priority. Because of our strong Capital position, we are empowered to help our membership through the unprecedented long-term effects of the COVID-19.

In order to support and give credit union members flexibility to manage the challenges and hardship that they may encounter as a result of the spread of COVID-19, the Board of Directors of First General Credit Union has created this COVID-19 Emergency Member Assistance plan that can be used during the current pandemic.

This plan is intended to be temporary in nature and shall be in effect as of March 25, 2020 and will remain in effect until terminated. Discontinuation of this plan will be the responsibility of the credit union’s Board of Directors who will rely on information received by the Governor of the State of Michigan or the Muskegon County Health Department.

Hours of Operation Change

We are still operating on our normal weekly schedule. 

Our lobbies will be open from 10am – 4pm daily, Monday – Friday. 

Our drive-thru will be open during our normal business hours, 9am-5pm Monday – Friday and 10am – 1pm Saturday. 

The lobby will be available by appointment ONLY on Saturdays.

 

Please note:

Masks are REQUIRED:

No hats/ no hoodies/ no sunglasses/ no backpacks / no bags

ATM and Online Banking are available 24/7.

We apologize for the inconvenience and thank you for your continued understanding.

Stimulus Checks

We would like to thank you for your understanding during these difficult times. You are essential to us and your patience is appreciated. The IRS has release the first wave of stimulus checks – please be advised that not everyone will receive theirs at the same time. Many people, even in the same household, are receiving them at different times. There are three more weeks of Stimulus funds coming your way. For an estimated deposit date of your funds and where it will be deposited/mailed. Please visit the IRS site.

Our Services Never Changes. We are Here For You.

Most of our banking services can be completed via online banking and our mobile app. A few examples are;

1. Mobile Check Deposit – You can easily download our mobile app on your smart phone and tablet and make check deposits by taking a picture of the front and back of your check. If you have not downloaded our app, just search first general cu mobile in the Apple App Store or the Google Play Store. Find more information about our mobile app.

Please note: As a result of the State of Emergency (COVID-19), you may experience longer than normal wait times for a mobile check deposit hold release. We apologize in advance and thank you for your continued patience.

 
2. ACH Payment Forms – If you are interested in setting up payments for your loans from another financial institution, email us at eservices@1stgeneral.com with ACH payments request forms as the subject.
 
3. Account to Account Transfer – If you would like to transfer funds to other financial institutions, please email us at eservices@1stgeneral.com with Account to Account Transfer as the subject
 
4. ATM’s – You can easily deposit cash and checks at any of our ATM’s using your FGCU debit card. If you do not live near a local FGCU ATM, you have the benefit of depositing at a shared branch ATM without incurring an out-of-network fee. Find a shared branch ATM near you.
 
Using this free service can lessen you chance of exposure to an individual that may be infected with a sickness. We will update all of our membership if circumstances change that may impact services.