At First General Credit Union (FGCU), the health and well-being of our members, team members, and community is our top priority. Because of our strong Capital position, we are empowered to help our membership through the unprecedented long-term effects of the COVID-19.
In order to support and give credit union members flexibility to manage the challenges and hardship that they may encounter as a result of the spread of COVID-19, the Board of Directors of First General Credit Union has created this COVID-19 Emergency Member Assistance plan that can be used during the current pandemic.
This plan is intended to be temporary in nature and shall be in effect as of March 25, 2020 and will remain in effect until terminated. Discontinuation of this plan will be the responsibility of the credit union’s Board of Directors who will rely on information received by the Governor of the State of Michigan or the Muskegon County Health Department.
Hours of Operation Change
We are still operating on our normal weekly schedule.
Our Ellis branch lobby will be closed daily, Monday – Saturday.
Our Western branch lobby will be closed daily, Monday -Saturday.
Our drive-thru will be open during our normal business hours, 9am-5pm Monday – Friday and 10am – 1pm Saturday.
The lobby will be available by appointment ONLY.
Face coverings and social distancing are still required when visiting us. If you are ill or have had close contact with someone who is, we implore you to use remote services for the health of all other members and our team members.
No hats/ no hoodies/ no sunglasses/ no backpacks / no bags
ATM and Online Banking are available 24/7.
We apologize for the inconvenience and thank you for your continued understanding.
Our Services Never Changes. We are Here For You.
Most of our banking services can be completed via online banking and our mobile app. A few examples are;
1. Mobile Check Deposit – You can easily download our mobile app on your smart phone and tablet and make check deposits by taking a picture of the front and back of your check. If you have not downloaded our app, just search first general cu mobile in the Apple App Store or the Google Play Store. Find more information about our mobile app.
Please note: As a result of the State of Emergency (COVID-19), you may experience longer than normal wait times for a mobile check deposit hold release. We apologize in advance and thank you for your continued patience.