Contact Us

How may we assist you? Your Questions and Opinions are Important

REACH US IN NUMEROUS WAYS

When you have a question, you don’t want to wait long for the answer. That’s why we make it as easy as possible to get in touch with us. 
Find a local ATM or Shared Branch.

Ellis Road Branch

589 East Ellis Road

Muskegon, MI 49441

Ellis Road Branch Map

 (231) 798-4321 Fax: (231) 332-5986

Loan Dept Fax: (231) 332-5926
Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 10:00 AM – 5:00 PM
Thursday 9:00 AM – 6:00 PM
Friday 9:00 AM – 5:00 PM
Saturday 10:00 AM – 1:00 PM
Sunday CLOSED

Western Avenue Branch

121 West Western Ave.

Muskegon, MI 49442

Western Avenue Branch Map

(231) 798-4321 Fax: (231) 332-5986

Loan Dept Fax: (231) 332-5926
Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 10:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday 10:00 AM – 1:00 PM
Sunday CLOSED

Dial 1.888.830.8422 to access our Phone Banking.

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Reach our Branch Offices 231.798.4321

Dial 1 for Office Hours

Dial 2 for CU*Talk Phone Banking

Dial 3 for the Loan Center

Dial 4 for the Mortgage Center

Dial 5 for VISA Credit Card or Debit MasterCard

Dial 6 for Loss Prevention

Dial 0 for Member Services

Email us securely through online banking or with our mobile banking app, which is available for iPhone and Android.

We do allow emails without security at eservices@1stgeneral.com, however, we strongly advise you not to email any private information such as account numbers, address information, etc. in an unsecured email.

Call 1.888.241.2510 or Outside the US 909.941.1398

Dial 1.888.241.2440 to check on a Debit or Credit Dispute.

2019 Holiday Dates

Ellis and Western Branch

New Year’s Day
(Monday, January 1) – Closed

Martin Luther King Day
(Monday, January 21) – Closed for Staff Training

Memorial Day
(Monday, May 27) – Closed

Independence Day
(Thursday, July 4) – Closed

Labor Day
(Monday, September 2) – Closed

Columbus Day
(Monday, October 14) – Closed for Staff Training 

Thanksgiving Day
(Thursday, November 28) – Closed

Day after Thanksgiving
(Friday, November 29) – 9:00 AM-1:00 PM

Christmas Eve
(Tuesday, December 24) – 9:00 AM-12:00 PM

Christmas Day
(Wednesday, December 25) – Closed