Contact Us

When you have a question, you don’t want to wait long for an answer – that’s why we make it as easy as possible to get in touch with us!

Find a local ATM or Shared Branch.

 LobbyDrive-Thru
Monday10:00 AM – 4:00 PM9:00 AM – 5:00 PM
Tuesday10:00 AM – 4:00 PM9:00 AM – 5:00 PM
Wednesday10:00 AM – 4:00 PM10:00 AM – 5:00 PM
Thursday10:00 AM – 4:00 PM9:00 AM – 5:30 PM
Friday10:00 AM – 4:00 PM9:00 AM – 5:00 PM
SaturdayAPPT ONLY10:00 AM – 1:00 PM
SundayCLOSEDCLOSED

Reach our Branch Offices 231.798.4321

      Dial 0 for Member Services

Dial 1 for Office Hours

Dial 2 for CU*Talk Phone Banking

Dial 3 for the Loan Center

Dial 4 for the Mortgage Center

Dial 5 for VISA Credit Card or Debit MasterCard

Dial 6 for Loss Prevention

Text Us!

We have opened up a whole new method of communication with our members. Two-Way Texting allows you to communicate through text with different staff members here at FGCU. For certain situations, a simple text thread is a more convenient way of helping you find out the answer to a question, or tracking down useful information.

All you need to do to opt-in is text our main phone line, 231-798-4321, with your question. If you do not have a question but would like to opt-in anyway just text us one of our keywords listed below.  You may opt-in or out at any time by texting the word STOP.

Text the following keywords to 231.798.4321 to receive an immediate response:

Address – Address to our Ellis Road Branch & mailing address

Apply – Application for a loan

Balance – Provides you with a way to get your balance by signing up for online banking

Branches – Locate a shared or Xtend shared branch

Loan – View our loan rates

Hours – Find our hours of operation for both branches

Membership – Application for membership

Mortgage – Application for a mortgage

Routing – Routing number

Shared – View our savings rates

 

Is this like Text Banking?

Although Two-Way Texting is a similar concept, it is used differently. With Two-Way Texting, you are speaking directly with staff members. Similar to text banking, there are keywords you may utilize to find out information that is readily available on our website. However, when you are not using the keywords provided below, you will receive assistance and communicate with different staff members.

Does this cost anything?

Two-Way Texting is a free service we offer our members. However, your mobile phone carrier may charge you standard text messaging fees. Please check with your carrier if you are not sure what fees apply when you send and receive text messages.

Because mobile devices are much easier to misplace and are more susceptible to theft, we recommend you secure your device with a password.

Email us securely through online banking or with our mobile banking app, which is available for iPhone and Android.

We do allow emails without security at eservices@1stgeneral.com, however, we strongly advise you not to email any private information such as account numbers, address information, etc. in an unsecured email.

Dial 1.888.830.8422 to access our Phone Banking.

Call 1.888.241.2510 or Outside the US 909.941.1398

Dial 1.888.241.2440 to check on a Debit or Credit Dispute.

2020 Holiday Dates

Ellis and Western Branch

New Year’s Day
(Friday, January 1) – Closed

Martin Luther King Day
(Monday, January 20) – Closed for Staff Training

Memorial Day
(Monday, May 25) – Closed

Independence Day

(Friday, July 3) – Closed

(Saturday, July 4) – Closed

Labor Day
(Monday, September 7) – Closed

Columbus Day
(Monday, October 12) – Closed for Staff Training 

Thanksgiving Day
(Thursday, November 26) – Closed

Day after Thanksgiving
(Friday, November 27) – 9:00 AM-1:00 PM

Christmas Eve
(Thursday, December 24) – 9:00 AM-12:00 PM

Christmas Day
(Friday, December 25) – Closed